I'm happy to provide additional information if needed. If anyone has any input or has experienced and fixed this same issue, please let me know.
WEBROOT AND PHOENIX VIEWER DRIVER
Installing newest BIOS and driver updatesįrom the information I've gathered, the issue is either truly related to GDI32.dll, the Latitude 7420s, or the 11th Gen chips inside them. You are being redirected to the Dell Knowledge Base article Mouse, Keyboard & Touchpad Issue.If you are not automatically redirected, please click here. Buy a Williams Kramer XLR-Female to 3-Pin Phoenix-Male Cable or other Audio & Video Cables. This applies to most people: STOP and READ: Use this version ONLY if you have a 32-bit computer, LESS than 4 GB memory, OR are deliberately experimenting. Use this version if you have a 64-bit computer and more than 4 GB memory. If the icons are shaking on the screen there should be an X on the top left corner of your Webroot Mobile Security icon. Tap Delete App (usually located at the bottom of the list). Uninstalling and reinstalling both browsers Full-function viewers for normal SL use, including mesh uploading. To uninstall the app: Press-and-hold the Webroot icon until a small pop-up window appears. Taking GDI32.dll from a working PC and replacing it on the problem PC (registered the dll via cmd)
![webroot and phoenix viewer webroot and phoenix viewer](https://venturebeat.com/wp-content/uploads/2018/05/image3.png)
![webroot and phoenix viewer webroot and phoenix viewer](https://i.ytimg.com/vi/d22FJJ1jJKY/maxresdefault.jpg)
According to Event Viewer, GDI32.dll is the cause of the error for both browsers.Īt this time, my team and I have tried the following: I can see their processes run in the background, but even safe mode and incognito will not display their window. As of April 16th, one by one, three of our newly implemented Dell Latitude 7420 (with Intel 1165G7) laptops have stopped allowing Chrome and Edge GUIs to display.